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Staceys - DISASTER!
Spent over $1000 on a dress that fell apart. Had to go buy another dress for my wedding! Stacey has been nothing but rude and dishonest about the whole thing and is claiming I must have done something to my dress! Absolute nightmare! Wish I would have read the reviews...
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Anonymous
Mattie

I would file with small claims court. You will get your money back that way. It's an easy process and they have to pay court costs. Good luck.

Product
#1138614
Reply to reviews
GO ELSEWHERE! I am not one for usually writing reviews, but the horrible experience I had at Stacey's deserves to be shared. I went to a few different places to look at dresses and ended up finding one at Stacey's. The initial consultation was a good experience -...
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1.0
#1034250
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I have bought several prom and homecoming dresses at Stacey's for our two daughters, and we have always been 100% pleased with the customer service and quality. Recently they saved the day with our older daughter's wedding dress, which had been altered (incorrectly)...
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Anonymous
JOHN

YOUR ONE OF THE LUCKY,S (MAYBE THE ONLY ONE? )THEN

5.0
#746853
Reply to reviews
Very sad daughter! My daughter was so excited to have a princess party at Stacy's. Called 2 weeks ago and told them I was looking for a January date for her party. The lady on the phone told me they weren't taking dates into January yet. I left message for owner to...
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Anonymous
JOHN

KNOW THE FEELING. WE HAD TWO DRESS,S FROM THEM..£186 POUNDS ..BEEN RIPPED OFF,STILL ONGOING ,BUT ALAS THINK WE,VE LOST OUR MONEY

Anonymous
Anonymous

Gee I was considering having a glamor birthday party for my 13 year old daughter but after reading all the reviews it really scars me to think it could be a bad experience. I...

1.0
#727820
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This place is a disaster! The external grandeur appearance is as good as it gets. From the time you enter the front door it is downhill from there. Very dirty facility! Appearance aside, the owner is the most unprofessional owner of any business I have ever...
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1.3
#535290
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My one year old daughter and I went into Staceys to help my mom find a formal dress for theZagazig Shrines Potentates ball.As we were takin to the dress part i asked the store associate if they had a changing table in their restroom as i needed to change my babys...
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Anonymous
Anonymous

Your fault for being nasty.

Anonymous
Anonymous

A lot of bridal stores don't allow children and for good reason! You are exhibit A!

#387331
Reply to reviews
DO NOT PURCHASE A DRESS FROM STACY'S BRIDAL IN DES MOINES! They screwed my sister over so bad. She purchase a wedding dress and a week later, she called to come in and try it on again and they told her that they messed up and it's discontinued so unless she...
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Anonymous
I agree!

I totally agree with you! We went to Stacey\'s for my sisters prom dress. The staff was rude and our consultant never helped us! I stepped in as my sister\'s consultant. I fou...

#301447
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Staceys - Shocking

Staceys
#1088266
I orderd a dress it did not arrive got proof of signiture which I didn't sign for no refund totally *** I'm do angry I'm Guna take legal action
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Staceys - Dress
1/1

Staceys - Dress

Staceys
#1080500
1.0
Details
ORDERED MADE TO MEASURE DRESS TIO BAGGY ASKED FOR REFUND DETAILS THEY OFFERED10TO REPAIR I WANT MY MONEY BACK ITS THAT SIMPLE BUT THEY ARE NOT GIVING ME THE RETURN DETAILS AVOID THIS COMPANY PLEASE YOU WILL WASTE YOUR MONEY THEY ARE ABSOLUTELY RUBBISH RUBBISH
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Staceys Customer Care Review

Staceys
#1002703
1.0
Details
I called Stacey's and asked if the had any 24-28 prom dresses and I was told yes so we drove 2 hours and when we got there they only had dresses that go up to 20 and the lady helping us left us didn't help at all and the were not nice about it when I asked for help
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Staceys Customer Care Review

Staceys
#892760
1.2
Details
I agree. DO NOT make the mistake of buying wedding attire. Hidden fees, ride customer service and their dresses are shipped from CHINA. We had a nightmare and nothing was done to solve the issue. Such a shame that such a beautiful moment has to be ruined by a store who is only out for their well being.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
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